Capturing a story is about capturing the moments that can make or break an experience. Trying to be aware of the details around an interaction or event. This scan sheet offers a glimpse into a specific passenger’s situation and his experiences having limited mobility.
At times, lighting or a camera angle can help introduce a more emotional element to help the viewer empathize. Video is powerful but linear, needing to be viewed and reviewed. It can’t simply live on the wall. A scan sheet format allows all the moments to be displayed at once. Inviting the viewer to study and review past and future at the same time, to see the cause and effect simultaneously.
Moments allow for discussion and conversation about the user experience. It highlights user needs and how your service is meeting or falling short of expectations. This highlights the uncomfortable moment of simply passing by less aware passengers. He has his drink resting on the handrail. She has a sideways glance as if to show she is only partially aware or maybe feels interrupted.
Craft the parts of the user experience you can’t always capture in a photo. Sketches allow the viewer to still add to the scene with their own imagination. Their own experiences, it is not a perfectly curated presentation, but an invitation to share.
